Financial institutions have been tackling challenges arising out of economic volatility and regulatory uncertainty. But with financial inclusion becoming the buzzword across the world, opportunity areas for growth abound for financial institutions. IT-enabled services like online banking and mobile banking have become essential features of customer service as customers want the ease of getting things done at the click of a button.
At Malay Soft, we provide customized IT solutions to banks, insurance companies and other FIs. Our back-end process automation systems can improve operational efficiency leading to quicker customer response time and improved service levels. We offer IT solutions across all business functions - CRM, human resource management, operations and accounting - for streamlined processes. We can develop net banking websites and mobile banking solutions for you which will enhance your customers’ banking experience.
Deliver customer-centric products and services using a 360-degree customer view. Streamline and automate digital banking operations with an integrated finance, risk, and compliance system to reduce cost and complexity, while driving profitable sales of innovative products and services.
Digital Customer Engagement
- In-the-Moment Marketing
- Empowering Sales to Sell More
- Digital Experience and Commerce
- Digital Banking Self-Services
- Customer Service and Assistance
Retail Banking Operations
- Retail Deposits
- Retail Lending
- Centralised Payment Processing
Commercial Banking Operations
- Cash and Liquidity Management
- Commercial Lending
- Financial Services Network
Capital Markets Operations
- Cross-Asset Trading
- Capital Markets Treasury Management
- Accounting for Financial Instruments
- Performance Management
- Risk Management
- Data Management for Financial Services
Central Business Services
- Internal Banking Origination Process
- E-File and Golden Record
Malay Soft Services
Our IT solutions for Financial services industry include:
- Enterprise mobility solutions for internet banking and mobile banking.
- Web portals and application development, maintenance and support services.
- Mobile app development (native, hybrid and HTML5 mobile apps) on all platforms (iPhone, Android, Windows & Blackberry).
- Implementation of e-payment services.
- Process automation for internal functions.