Hotel Management Software
Malay Soft Hotel Management Software is completely customizable to fit your business. Our implementation professionals will work with you to ensure a perfect fit between your business solutions. The software provides effortless processes with fast and reliable access to crucial information. Seamless integration
with the front and back office management systems provide the hotel chain organization a comprehensive enterprise-wide solution.
Benefits of using handheld order taking system in Restaurants The Hotel and Restaurant Industry has always understood the benefits of using a hand held order taking system to bring operational efficiency, customer satisfaction and increased table turn over rates. However cost of hand held devices/PDA have been prohibitive and the industry continued with pen and paper (KOT Books) until now. With the introduction of inexpensive android based tablets the restaurant industry has started embracing hand held order taking systems. KOT books and pen and paper will soon be history when it comes to restaurant order taking.
Introducing Malay Soft software for Restaurants & Hotels
Malay Soft software makes full service Restaurants more profitable. It increases Customer satisfaction and Revenues while reducing cost.
Increase in Customer Satisfaction
Orders / Kitchen order tickets (KOTs) can be processed more quickly resulting in better customer satisfaction. It is seen that anywhere between 2 to 10 minutes can be saved on processing every order.
Customers requesting additional information can get responses instantly through use of handheld devices /tablets. Example – ingredients used in a menu item, Spiciness, modifier options, etc.
Malay Soft software can be used to access customer information to enhance customer service.
Increase in Revenue
Malay Soft software facilitates Quicker Order processing thus increasing the Table Turn over Rate resulting in increased sales and revenues.
Malay Soft software creates more Up-Selling Opportunities by Prompting relevant modifiers to help restaurant captains suggest appropriate options to the customer.
Since Restaurant captains spend more time in the restaurant, customers find it easy to place more orders.
Reduction in Cost
Due to increased efficiency in order taking, more tables can be assigned to each captain thus reducing the number of Captains required.
Employee retention increases due to reduced stress and increase in the tips amount each captain and waiter receives since they are able to manage more number of tables.
There are various other benefits of using an efficient Order taking system like Malay Soft software. This includes a significant saving on hardware cost (since Android based tablets/PDAs are inexpensive), Saving on energy/electricity, Space etc
Hotel management Benefits
- Real-time business controls
- Diminishing double or over-bookings
- Manage guest reservations
- Integration complexity and cost
- The frustration of managing different vendors
- Key pillar to hotel’s success- Guest Satisfaction
- Best-in-Class solution
- System and staff training