Malay Soft ERP and CRM Software Solution for Retail Industry
The retail industry is dynamically growing with ever-changing needs. The e-commerce boom has changed the face of the industry like never before. Brick-and-mortar stores are facing intense competition from online shopping as penetration of smart phones and tablets has zoomed. In the fast-paced digital age where customers have instant access to product information, pricing, offers, etc. and are ready to undertake transactions on the internet, retailers have to adopt innovative IT solutions to cater to their customers.
Businesses in the retail industry today tend to go on a bumpy ride when it comes to enhancing customer loyalty and experience whilst maintaining the budget. For this, there is a dire need of up-to-date and advanced enterprise management or CRM system.
Fortunately, most of the retailers are now realizing the incompetency of legacy systems and tools in achieving optimum customer experience and increased productivity.
As a retail business flourishes, it is sure to generate more number of channels to integrate and connect thus, resulting in enormous amount of data to manage. This calls for a seamless, intuitive and agile ERP or CRM solution.
Malay Soft excellent suites of business management solutions provide powerful analytics and are fully cloud-based thus cost-effective rendering retailers a competitive edge over their competitors.
Retailers across the world are driven to find answers for basic challenges such as aggressive domain competitiveness, reducing profit margins, and declining customer loyalty. In addition to these, they are facing a big challenge of fulfilling rising expectations of modern day digital shoppers. Today, shoppers are well-informed of their choices, and ensure that they derive maximum benefits from their investment. This has led to an immense change in their buying decisions. To excel in their domain, retailers are driven to change their business models, combat rising consumer expectations, and excel across all digital touch points.
Malay Soft drives the e-retail transformation by combining various business elements, and influencing customer experience through various integrated features.
Malay Soft Retail Industry Module's
Customer Relationship Management
Human Capital Management
Letter of Credit System
Malay Soft Retail Industry Features
Real-time Retail Dashboards
Document Management System
Document Expiry Notifications
Electronic Approval System
Document Attachment System
Multi Location Operations
Role Based Access Control
Customer and Supplier Database
Real Time Information (RTI)
Reporting and Business Intelligence Capabilities
Across Company Stock Availability
Purchase & Sales History
Malay Soft ERP solutions help to:
- Streamline warehouse, inventory, stock and price management
- Fortify core as well as back office processes including HR and account
- Get optimum visibility and insights into supply chain
- Scale up efficiently whilst boosting productivity and profitability
Malay Soft CRM for retail
Takes you where your customers are A few years back, retail CRM was constricted to in-house or store interactions only, but with the explosion of online and digital media/channels, it is essential for retailers to track customers’ behaviours irrespective of where the purchase has been made. With Malay Soft CRM, retailers can efficiently manage all their customer keynotes to build customer loyalty, get insights into the buying processes and provide seamless customer experience. It increases the efficiency levels of your marketing and sales team to a great extent.
- Manage distributors and inventory efficiently
- Optimize channel sales
- Get a holistic view of customers
- Increase customer loyalty
- Track sales team performance
- Be more customer centric
- Track your campaign ROI
- Advanced reporting and analytics
- Effective workforce management
What can Malay Soft do for your business?
Malay Soft Offerings
Retail Analytics and Business Intelligence:
The retail industry is an extremely competitive. This drives retailers to work hard to create a niche amongst competitors and build strong customer relationships. They are realizing that their organizational data will help them to make a strong impact. Malay Soft Retail Analytics and Business Intelligence Solutions allow retailers to harness the potential of their internal and external data to create a significant difference in their business. Our services include:
- Business Intelligence (BI) Roadmap Design
- BI Architecture Design and Implementation
- BI Analysis and Assessment
- Integrating Standardized Reporting Platforms
- Descriptive and Predictive Analytics for e-Retail Stores
Building customer loyalty is very important to succeed in any business domain. We help retailers gain insights into customer behavior by employing Cogent Web Apps, which enables them to manage:
- Customer Profiles
- Purchase Histories
- Cancelled Order Histories
- Product Reviews
- Customer Accounts
Store Portal Management
The store is considered the main nerve-center for brick and mortar, as well as e-retailers. Attractive store fronts always invite attention, and create a deep impact on the customers’ buying decisions. We help retailers transform their e-retail stores for maximum impact, driving business success. Our services enable e-retailers to create:
- Interactive Digital Signage and Displays
- Display Special and New Arrivals on Website Home Pages
- Catalog Management
- Interactive Digital Customer Journeys
- Customer Experience Management
Business Management Services
Retailers are constantly trying to improve their profitability, reduce their Total Costs of Operation (TCO), and increase their revenues while improving customer loyalty. With our proprietary Cogent WebApps platform, we allow retailers efficiently merge their various business functions to enhance their profitability as well as operational efficiencies. They can efficiently track, and analyze their
- Supply Chain Activities
- Inventory Levels
- Order History
- Clients Preferences
- Seller Information
- Prices and more.
Multi-Channel Customer Engagement:
We allow retailers to leverage the power of various digital media platforms to increase their customer engagement.
Malay Soft has significant expertise and experience in:
- Designing Magento based e-commerce solutions for retailers to improve your reach to customers and enhance your customers’ shopping experience.
- Undertaking digital marketing assignments to improve the SEO/ SEM performance of your e-commerce websites.
- Designing mobile responsive web designs for your ecommerce store.
- Building native, hybrid and HTML5 mobile apps on all platforms (iPhone, Android, Windows & Blackberry) to take your store to your customers’ fingertips.